The ability to communicate effectively with superiors, colleagues, and staff is essential, no matter what industry you work in. Workers in the digital age must know how to effectively convey and receive messages in person as well as via phone, email, and social media.
These communication skills will help you get hired, land promotions, and be a success throughout your career.
Communication Skills
8 Hrs.
Modules
Module 1: The Big Picture
- What is Communication?
- How Do We Communicate?
- Other Factors in Communication
Module 2: Understanding Communication Barriers
- An Overview of Common Barriers
- Language Barriers
- Cultural Barriers
- Differences in Time and Place
Module 3: Paraverbal Communication Skills
- The Power of Pitch
- The Truth about Tone
- The Strength of Speed
Module 4: Non-Verbal Communication
- Understanding the Mehrabian Study
- All About Body Language
- Interpreting Gestures
Module 5: Speaking Like a STAR
- S = Situation
- T = Task
- A = Action
- R = Result
- Summary
Module 6: Listening Skills
- Seven Ways to Listen Better Today
- Understanding Active Listening
- Sending Good Signals to Others
Module 7: Asking Good Questions
- Open Questions
- Closed Questions
- Probing Questions
Module 8: Appreciative Inquiry
- The Purpose of AI
- The Four Stages
- Examples and Case Studies
Module 9: Mastering the Art of Conversation
- Level One: Discussing General Topics
- Level Two: Sharing Ideas and Perspectives
- Level Three: Sharing Personal Experiences
- Our Top Networking Tips
Module 10: Advanced Communication Skills
- Understanding Precipitating Factors
- Establishing Common Ground
- Using “I” Messages