Top 10 Productivity Skills 2020

1- Negotiation skills

What is negotiation? Preparing the negotiations In the room: the actual negotiation stages Negotiation strategies Special negotiation cases

2- Service orientation

What do customers want? This thing called "Loyalty" Measuring customer satisfaction Having The Right skills and attitude: Value of a complaint: Customer service techniques Value Proposition creation

3- Judgement and decision-making

Judgment and decisions. How good are we? A methodology for decision making Key elements and the full process of a decision making method. Creative thinking in a wide range of business environments Rational and emotional decision making Action planning

4- Emotional Intelligence

What is Emotional Intelligence? Skills in Emotional Verbal Communication Skills Non‐Verbal Communication Skill Social Management and Responsibility Tools to Regulate Your Emotion Gaining Control Business Practices

5- Coordinating with others

Defining Success Types of Teams Stages of Team Development Making the Most of Team Meetings Encouraging Teamwork

6- People management

Planning and goal-setting for future periods Understanding people’s abilities and skills Coaching skills Leadership skills

7- Creativity

What Is Creativity and Innovation? Individual Creativity Developing the Right Environment for Creativity Defining the Problem Creative Techniques Encouraging Creativity in a Team

8- Critical thinking

Understanding Critical Thinking Characteristics of a Critical Thinker Common Critical Thinking Styles Making Connections Where Do Other Types of Thinking Fit In? Clarifying the Issues and Arguments A Critical Thinker’s Skill Set Active Listening Skills

9- Complex problem-solving

Defining problem Problem solving tools Decision making Decision making tools Implementation – putting it into practice

10- Cognitive Flexibility:

Refers to our ability to disengage from one task and respond to another or think about multiple concepts at the same time. Someone who is cognitively flexible will be able to learn more quickly, solve problems more creatively, and adapt and respond to new situations more effectively, which is why it’s so important in both educational settings and the workplace. So whether you’re a student or working professional, building your cognitive flexibility is a great way to develop professionally and keep up with the ever changing work environment of the future. One of the best ways to become more cognitively flexible is to expose yourself to new experiences and ways of doing things, this is what we’ll be going through in our journey completing our formula in this life changing course.