1- Negotiation skills
What is negotiation?
Preparing the negotiations
In the room: the actual negotiation stages
Special negotiation cases
2- Service orientation
What do customers want?
This thing called "Loyalty"
Measuring customer satisfaction
Having The Right skills and attitude:
Value of a complaint:
Customer service techniques
Value Proposition creation
3- Judgement and decision-making
Judgment and decisions. How good are we?
A methodology for decision making
Key elements and the full process of a decision making method.
Creative thinking in a wide range of business environments
Rational and emotional decision making
4- Emotional Intelligence
What is Emotional Intelligence?
Skills in Emotional
Verbal Communication Skills
Non‐Verbal Communication Skill
Social Management and Responsibility
Tools to Regulate Your Emotion
5- Coordinating with others
Types of Teams
Stages of Team Development
Making the Most of Team Meetings
6- People management
Planning and goal-setting for future periods
Understanding people’s abilities and skills
What Is Creativity and Innovation?
Developing the Right Environment for Creativity
Defining the Problem
Encouraging Creativity in a Team
8- Critical thinking
Understanding Critical Thinking
Characteristics of a Critical Thinker
Common Critical Thinking Styles
Where Do Other Types of Thinking Fit In?
Clarifying the Issues and Arguments
A Critical Thinker’s Skill Set
Active Listening Skills
9- Complex problem-solving
Problem solving tools
Decision making tools
Implementation – putting it into practice
10- Cognitive Flexibility:
Refers to our ability to disengage from one task and respond to another or think about multiple concepts at the same time. Someone who is cognitively flexible will be able to learn more quickly, solve problems more creatively, and adapt and respond to new situations more effectively, which is why it’s so important in both educational settings and the workplace.
So whether you’re a student or working professional, building your cognitive flexibility is a great way to develop professionally and keep up with the ever changing work environment of the future. One of the best ways to become more cognitively flexible is to expose yourself to new experiences and ways of doing things, this is what we’ll be going through in our journey completing our formula in this life changing course.